What is VoIP?

Your ultimate guide to VoIP and how it can better your business communications

vivi VOIP Phone Features

What is VoIP?

VoIP stands for Voice over Internet Protocol and is a technology that allows voice traffic to be transmitted over a data network.

Using a broadband, wifi or a 4G connection, alongside a hosted VoIP telephone system supplier (like us), you are able to make and receive calls over your network from any location.

Businesses are turning to VoIP as an alternative to the more traditional phone systems and telephone lines. VoIP telephone systems offer more flexible, feature-rich systems that are also immensely more cost-effective than older systems.

Vivi VOIP phone
Is VoIP new?

No, not really, telephony has relied on digital telephone lines since the late 1990’s, but in more recent years more people have been adopting VoIP as a cost-effective way of handling calls.

Why is VoIP so popular?

Hosted VoIP providers do so much more than just give you the ability to make and receive calls.  Vivi handles the routing of the outbound and inbound calls through existing telephone networks, allowing you to connect to landline and mobile telephone numbers.

Traditionally businesses had to ensure they had enough BT lines installed to be able to make and receive calls, installing more if you needed to make/receive more than 1 simultaneous call.  With Vivi, you have virtual phone lines – in fact as many as you need – you will never be restricted to the number of calls you can receive and callers will never hit an engaged tone, all users will be able to make a call at the same time hitting no restrictions.

Simple set-up

We take pride in our excellent customer service.  We will chat to you about you and your business to find out exactly how you want your new VoIP telephone system to work, and we will create the perfect system for you.

You don’t need any technical know-how at all, all hardware will be completely pre-configured before dispatch meaning you just have to plug them in your end and they will be ready to make and receive calls within a few minutes.

Our highly trained team are available 24/7 and all of our phone systems are backed up by our Vivi Care package.

Benefits of VoIP
  • Lower cost – Huge cost savings compared to traditional lines and systems
  • High call quality – high quality calls over our highly redundant voice network
  • Huge feature set – Premium services as standard including bespoke announcements, IVR, Voicemail plus much more!
  • Work from anywhere – you only need to connect to an internet-enabled network to connect to your phone system, allowing you to work remotely, anywhere in the world!
Huge feature set

Not only will a cloud-based phone system give you more “phone lines” it will also give you access to a huge amount of features as standard.

Vivi cloud-based phone systems include services such as Auto Attendants, Time based call-routing, Voicemail to email, follow-me services plus much more!

A phone system that fits around your business

You can order as many users as you need, with the ability to add more instantly whenever you need to.  You also have the freedom to choose your contract length, starting from just a 30-day commitment.

Try Vivi for free

Test out our phone system free for 30 days.  Contact us today and we can set you up with a few extensions to fully test our service and have access to our online system manager, no commitment and no card details needed.

Vivi Cloud VOIP

Smart, high quality cloud based phone system

Vivi customer service

Exceptional customer service

Vivi simple setup

Simple setup

Vivi powerful controls

Powerful call control & productivity tools

Vivi cost savings

Huge cost savings with unlimited calls for just £16 p/m

Vivi analytics

Real time analytics & system management

Vivi keeping you connected

Keeps your growing business connected

Vivi support and warranty

Expert support and lifetime warranty

A rock-solid VoIP telephone service, backed-up with

Vivi Care

We’ve got your back. Free handset purchase and upgrade options, lifetime handset warranty, 24/7 customer support, 48 hour repair or replacement guarantee.

Vivi Care

Discover powerful VoIP features with vivi

Unlimited Users

Unlimited users

Auto Attendant

Auto-attendant menu system

Personalised Announcements

Personalised announcements

Music on Hold

Music on hold

Live Billing

Live billing

Live Stats

Live call stats

Time-based Call Routing

Time-based call routing

Ring Groups

Ring/hunt groups

Voicemail to Email

Voicemail to email

System Manager

Online system manager

Free Support

Free 24/7 support

Click to Call

Click to call

Call Queueing

Call stacking/queuing

Call Forwarding

Call forwarding

Call Whisper

Call whisper

Caller ID

Inbound caller ID

Call Hold

Call hold

Call Transfer

Call transfer

Call Conferencing

Call conferencing

Call Divert

Call divert

Temporary Close

Temporary close service

Follow Me

Follow me services

Call Barring

Call barring

Remote Call Pickup

Remote call pick-up & takeover

Remote Call Monitoring

Remote call monitoring


Unified phone book

Music on Hold with Announcements

Custom music on hold with announcements

Call Recording

Call recording

Fax to Email

Fax to email

Reverse Caller ID

Reverse caller ID

Group ID

Group ID

Vivi customer reviews

What our customers say...

“Vivi has helped my business by allowing me to base my office anywhere in the world. I can answer calls from my customers if I’m in the office or even in the car. Having an extension on my mobile phone means I can call my office from anywhere in the world for free.”

Sam Grunsfeld
Flintstone Flooring

“Vivi is the ideal solution for our business. The system that they have put in place works perfectly for us and has been molded to support our business needs in their entirety! On the rare occasion that there is an issue, they are always on hand to help – whatever the time – and always deal with the problem in a fast and efficient manner. I would recommend vivi to anyone who is looking for a phone system as they are friendly, helpful, based in the UK and they know exactly what they are talking about! What more could you want?”

Oliver Marfell
Phosters FS Ltd

“We have been with Vivi for a number of years now and it has been a great service. They will go the extra mile to help with any issues you have and solve them very quickly.”

Thistle Locks and Alarms

“When we received the phones it took us literally minutes to install them. We immediately made a test call to test the line quality and we were amazed – the quality far exceeds our normal landline phone! We have found the customer service to be excellent and very fast to respond to customer enquiries. All in all, an exceptionally good product with great customer service. I wouldn’t hesitate to recommend.”

Malcolm Dunn
AA 1st Windscreens