vivi® Care

Vivi Care is a unique service plan that ensures that your business communications are highly available, defines how we look after you if you need assistance, and lays out our customer services commitments..

vivi® Care encapsulates our customer service delivery and handset warranty to our business customers.

What’s included?

  • vivi® phones extended warranty for the duration of your contract

  • 48 hour repair or replacement guarantee

  • 24/7 Free customer support

  • Quarterly Customer service calls

How does this work?

What would you do if one of your IP handsets develops a fault?  With vivi® Care you won't have to worry.  

If we cannot repair your handset remotely then we aim to get a replacement dispatched within 24 hours.

vivi® IP Handsets

vivi® supply IP handsets that are designed and built to our high specification, with custom firmware designed to work on our network.  

vivi® IP handsets are constructed of high quality materials, are simple to use, have a wide range of features, and are built to last.

Other branded IP handsets

If you wish to use other branded IP phones such as Yealink, Grandstream, Polycom, Cisco and others on the vivi® IP network, then our engineers can program these for you.  

vivi® Care is compatible with other branded handsets and there is a £3 monthly charge for this.  Replacements for other branded IP phones will be based on our standard vivi® handset.

Extended warranty

Handsets purchased through most suppliers carry a standard warranty, however vivi® branded handsets are covered by our vivi® Care plan for the life of your contract.  

This means that if you are on a 3 year contract and one of your handsets becomes defective within this period, then you are covered by vivi® Care.  This does not affect your statutory rights.

Repair or Replace

Business continuity is very important to our customers.  vivi® offer a 2 working day repair or replacement handset warranty which is designed to minimise the amount of downtime experienced by faulty equipment.

This means that if your handset develops a fault then one of our engineers will normally attempt to repair it remotely.  If this is unsuccessful and as long as you are still in contract then we will send a replacement equivalent to the model of IP phone that is faulty.

24/7 Support

Need help out of business hours?  That’s no problem with vivi® Care.

If you have an urgent support request then our out of hours team will be there 24/7 to help.  If your request is not urgent then please use our support ticketing system to report your issue.  

We give you more

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No need for multiple BT lines - run your complete office IP phone system via your existing network cabling infrastructure and internet connection

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Excellent system features such as auto attendant, music on hold, call transfer, voicemail to email, plus much more..

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Industry beating talk plans, from just £8.50 per month including free minutes

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Keep your existing telephone number, or choose a new local, national or freephone number

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No expensive equipment to purchase, all you need to purchase are phones and a recommended router

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No maintenance or support charges and Storm Phones guaranteed for the life of your contract

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Making changes to your phone system is free - no engineer vists required, simply make instant changes online or call us

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Call rates up to 94% lower than BT + choose a plan from a competitor network which are matched by our chameleon talk plans

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Keep track of your costs - live billing via the online portal allows you to check your call spend at any time

We want to hear from you

Please use the below form to request a callback or quotation

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