Vivi care

A rock-solid phone system, backed up by our expert support & lifetime guarantee.

Vivi Care

Don’t worry, we’ve got you covered

Vivi Care is a unique service plan that ensures that your business communications are highly available, defines how we look after you if you need assistance, and lays out our customer services commitments.

Vivi Care encapsulates our customer service delivery and handset warranty to our business customers.

What’s included?
  • Lifetime handset warranty
  • 48-hour repair or replace guarantee
  • Free 24/7 Customer Support
  • Free purchase and upgrade options
  • Quarterly Customer Service calls
Vivi Care
Lifetime Guarantee

Handsets purchased from us are guaranteed for the life of your contract, meaning if you opt for a 36-month contract and a handset becomes defective within this period, then it will be covered by Vivi Care.

Business continuity is very important to us and our customers, which is why we offer a 2 working day repair or replace guarantee. If your handset develops a fault, one of our support team members will first attempt to repair it remotely.  If that’s unsuccessful and as long as you are in contract, then we will send a replacement phone out to you.

Free Purchase and upgrade options

We know that the cost of purchasing a new business phone system can be expensive, which is why we can provide you with free handset purchase options with certain contract durations. 

We also offer free handset upgrades when it comes to renewing your contract.

Just ask one of our team members for more information.

24/7 Customer Support

Need help out of hours? No problem

Our office hours are 9 am – 5 pm Monday to Friday, but if you do have an urgent support issue outside of these hours then there is no need to fret.  We have an out of hours support department who can take of any urgent issues.  If your request can wait until the next working day, you can raise a support ticket online anytime.

Quarterly Customer Service Calls

We pride ourselves on our excellent customer care.  Our team are available at any time if you ever encounter any issues.  You will also receive a call from one of our team members who will check in with you throughout the year to make sure you are happy with your system set-up.

Vivi customer reviews

What our customers say...

“When we received the phones it took us literally minutes to install them. We immediately made a test call to test the line quality and we were amazed – the quality far exceeds our normal landline phone! We have found the customer service to be excellent and very fast to respond to customer enquiries. All in all, an exceptionally good product with great customer service. I wouldn’t hesitate to recommend.”

Malcolm Dunn
AA 1st Windscreens

“Vivi has helped my business by allowing me to base my office anywhere in the world. I can answer calls from my customers if I’m in the office or even in the car. Having an extension on my mobile phone means I can call my office from anywhere in the world for free.”

Sam Grunsfeld
Flintstone Flooring

“Vivi is the ideal solution for our business. The system that they have put in place works perfectly for us and has been molded to support our business needs in their entirety! On the rare occasion that there is an issue, they are always on hand to help – whatever the time – and always deal with the problem in a fast and efficient manner. I would recommend vivi to anyone who is looking for a phone system as they are friendly, helpful, based in the UK and they know exactly what they are talking about! What more could you want?”

Oliver Marfell
Phosters FS Ltd

“We have been with Vivi for a number of years now and it has been a great service. They will go the extra mile to help with any issues you have and solve them very quickly.”

Thistle Locks and Alarms

Vivi Cloud VOIP

Smart, high quality cloud based phone system

Vivi customer service

Exceptional customer service

Vivi simple setup

Simple setup

Vivi powerful controls

Powerful call control & productivity tools

Vivi cost savings

Huge cost savings with unlimited calls for just £16 p/m

Vivi analytics

Real time analytics & system management

Vivi keeping you connected

Keeps your growing business connected

Vivi support and warranty

Expert support and lifetime warranty

Try Vivi for free

Test out our phone system free for 30 days.  Contact us today and we can set you up with a few extensions to fully test our service and have access to our online system manager, no commitment and no card details needed.