Don’t worry, we’ve got you covered
Vivi Care is a unique service plan that ensures that your business communications are highly available, defines how we look after you if you need assistance, and lays out our customer services commitments.
Vivi Care encapsulates our customer service delivery and handset warranty to our business customers.
- Lifetime handset warranty
- 48-hour repair or replace guarantee
- Free 24/7 Customer Support
- Free purchase and upgrade options
- Quarterly Customer Service calls
Handsets purchased from us are guaranteed for the life of your contract, meaning if you opt for a 36-month contract and a handset becomes defective within this period, then it will be covered by Vivi Care.
Business continuity is very important to us and our customers, which is why we offer a 2 working day repair or replace guarantee. If your handset develops a fault, one of our support team members will first attempt to repair it remotely. If that’s unsuccessful and as long as you are in contract, then we will send a replacement phone out to you.
Free Purchase and upgrade options
We know that the cost of purchasing a new business phone system can be expensive, which is why we can provide you with free handset purchase options with certain contract durations.
We also offer free handset upgrades when it comes to renewing your contract.
Just ask one of our team members for more information.
24/7 Customer Support
Need help out of hours? No problem
Our office hours are 9 am – 5 pm Monday to Friday, but if you do have an urgent support issue outside of these hours then there is no need to fret. We have an out of hours support department who can take of any urgent issues. If your request can wait until the next working day, you can raise a support ticket online anytime.
Quarterly Customer Service Calls
We pride ourselves on our excellent customer care. Our team are available at any time if you ever encounter any issues. You will also receive a call from one of our team members who will check in with you throughout the year to make sure you are happy with your system set-up.
Smart, high quality cloud based phone system
Exceptional customer service
Powerful call control & productivity tools
Huge cost savings with unlimited calls for just £16 p/m
Real time analytics & system management
Keeps your growing business connected
Expert support and lifetime warranty
Try Vivi for free
Test out our phone system free for 30 days. Contact us today and we can set you up with a few extensions to fully test our service and have access to our online system manager, no commitment and no card details needed.