The Vivi VoIP blog

vivi VOIP Pricing

What is time-based call routing?

Time-based routing is for people who want to offer their customers a better out of hours service.  Do your phones just ring at night or go to voicemail?  Time-Based Routing allows you to offer better and more efficient services to your customers, even when...

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ISDN Switch off, is your business ready?

So, what’s happening? BT has announced that ISDN services will cease by 2025. ISDN and PSTN hardware will stop being sold after 2020. This might seem like a long time away, but BT is moving its entire voice network over to Voice over IP (VoIP) in stages before then....

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GDPR Compliant Call Recording

GDPR & Recording calls The new General Data Protection Regulations (GDPR) take effect from 25th May 2018.  This new wide-ranging set of regulations impacts many of the ways in which data is stored as well as the way in which data (including call recordings)...

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