Surgery Phone System

Telephone systems that fit around your day-to-day surgery requirements

vivi VOIP Products

Surgery Phone Systems

Our team of VoIP experts are dedicated to designing and implementing a surgery phone system that will improve the overall efficiency of your surgery and reduce your communication costs.

Our phone systems offer the scalability of adding new phones to the system as and when you need to, as a result, your surgery phone system will expand and evolve in tune with your practice.

Our phone systems are cloud-based so you don’t have to worry about having multiple BT lines to be able to make and receive lots of calls at the same time. You will be able to handle multiple simultaneous calls all through your new Vivi VoIP phone system.

Vivi VOIP phone
No expensive on-site hardware – just phones!

Having a cloud-based phone system means that you won’t have any expensive servers or other equipment to maintain.  You just need phones and a VoIP enabled router. 

Simple to update or make changes

When you need to make a change to your surgery phone system you will be able to make instant changes via your online system manager.  Our friendly customer care team are also on hand anytime to help you to make any changes you need – no cost involved.

Fully managed service 

We understand that Practice Managers already have a heavy workload, which is why Vivi will provide you with a single point of contact when you create your account with us.  You can also rest assured that you will be in good hands with our Vivi Care package

Inbound Call Management

Our phone systems are packed full of features that create efficient ways of handling incoming patient calls. You will be able to provide options for patients to choose from to filter calls into correct departments, provide call queuing (first in first out methodology) and you can also add messages which can be played whilst calls are connected to give patients information about the surgery or health notices whilst waiting in the queue.

Time-based call routing also means that calls will be handled differently depending on the time of day or day that the inbound calls are received. This gives you options to provide callers with out-of-hours healthcare information.

Free Fanvil X7

When you choose an Unlimited Talk Plan*


When you choose Talk More Talk Plan*


When you choose Talk Lite Plan*

Vivi cost savings

20% off every Plan

when you bring your own device or opt to use softphones**


*Offer based on 36-month contract.  **Does not include any 30-day contract plans

Try Vivi for free

Test out our phone system free for 30 days.  Contact us today and we can set you up with a few extensions to fully test our service and have access to our online system manager, no commitment and no card details needed.

Vivi Cloud VOIP

Smart, high quality cloud based phone system

Vivi customer service

Exceptional customer service

Vivi simple setup

Simple setup

Vivi powerful controls

Powerful call control & productivity tools

Vivi cost savings

Huge cost savings with unlimited calls for just £16 p/m

Vivi analytics

Real time analytics & system management

Vivi keeping you connected

Keeps your growing business connected

Vivi support and warranty

Expert support and lifetime warranty

A rock-solid VoIP telephone service, backed-up with

Vivi Care

We’ve got your back. Free handset purchase and upgrade options, lifetime handset warranty, 24/7 customer support, 48 hour repair or replacement guarantee.

Vivi Care

Discover powerful VoIP features with vivi

Unlimited Users

Unlimited users

Auto Attendant

Auto-attendant menu system

Personalised Announcements

Personalised announcements

Music on Hold

Music on hold

Live Billing

Live billing

Live Stats

Live call stats

Time-based Call Routing

Time-based call routing

Ring Groups

Ring/hunt groups

Voicemail to Email

Voicemail to email

System Manager

Online system manager

Free Support

Free 24/7 support

Click to Call

Click to call

Call Queueing

Call stacking/queuing

Call Forwarding

Call forwarding

Call Whisper

Call whisper

Caller ID

Inbound caller ID

Call Hold

Call hold

Call Transfer

Call transfer

Call Conferencing

Call conferencing

Call Divert

Call divert

Temporary Close

Temporary close service

Follow Me

Follow me services

Call Barring

Call barring

Remote Call Pickup

Remote call pick-up & takeover

Remote Call Monitoring

Remote call monitoring


Unified phone book

Music on Hold with Announcements

Custom music on hold with announcements

Call Recording

Call recording

Fax to Email

Fax to email

Reverse Caller ID

Reverse caller ID

Group ID

Group ID

Vivi customer reviews

What our customers say...

“When we received the phones it took us literally minutes to install them. We immediately made a test call to test the line quality and we were amazed – the quality far exceeds our normal landline phone! We have found the customer service to be excellent and very fast to respond to customer enquiries. All in all, an exceptionally good product with great customer service. I wouldn’t hesitate to recommend.”

Malcolm Dunn
AA 1st Windscreens

“Vivi has helped my business by allowing me to base my office anywhere in the world. I can answer calls from my customers if I’m in the office or even in the car. Having an extension on my mobile phone means I can call my office from anywhere in the world for free.”

Sam Grunsfeld
Flintstone Flooring

“We have been with Vivi for a number of years now and it has been a great service. They will go the extra mile to help with any issues you have and solve them very quickly.”

Thistle Locks and Alarms

“Vivi is the ideal solution for our business. The system that they have put in place works perfectly for us and has been molded to support our business needs in their entirety! On the rare occasion that there is an issue, they are always on hand to help – whatever the time – and always deal with the problem in a fast and efficient manner. I would recommend vivi to anyone who is looking for a phone system as they are friendly, helpful, based in the UK and they know exactly what they are talking about! What more could you want?”

Oliver Marfell
Phosters FS Ltd