VoIP Business Phone System provider for Wrexham

An easy-to-use phone system, allowing for flexible working options, increased functionality and huge cost savings

Vivi cloud communications

VoIP Business Phone System in Wrexham

Getting a VoIP Phone System for your business in Wrexham couldn’t be simpler. Vivi has been providing UK based businesses with VoIP Phone systems since 2008. Our speciality is to ensure that businesses get the perfect phone system for them, making the process of adopting VoIP uncomplicated, secure and affordable.

Service is our top priority

Our tight-knit, highly-trained team will work closely with you to deliver you a VoIP Business Phone System that is a perfect fit and customised for you and your business. You can make changes to the setup, add additional users and bump up your talk plan whenever you need to giving you a flexible phone system which can grow with your business

Vivi VOIP phone

Try Vivi for free

Test out our phone system free for 30 days.  Contact us today and we can set you up with a few extensions to fully test our service and have access to our online system manager, no commitment and no card details needed.

x7_free
Free Fanvil X7

When you choose an Unlimited Talk Plan*

free_2135
FREE GXP 2135

When you choose Talk More Talk Plan*

free_1630
FREE GXP 1630

When you choose Talk Lite Plan*

Vivi cost savings

20% off every Plan

when you bring your own device or opt to use softphones**

 

*Offer based on 36-month contract.  **Does not include any 30-day contract plans

Plug and play set-up

Our smart, high-quality VoIP Business Phone Systems are pre-configured to your exact requirements prior to dispatch. This means you don’t have to be a technical whizz to get the VoIP Business Phone System set up. When the extensions/handsets arrive with you, you just need to plug them in and they will pick up all of the settings from the cloud and will be ready to make and receive calls almost instantly.

vivi VOIP Phone Features
Vivi Cloud VOIP

Smart, high quality cloud based phone system

Vivi customer service

Exceptional customer service

Vivi simple setup

Simple setup

Vivi powerful controls

Powerful call control & productivity tools

Vivi cost savings

Huge cost savings with unlimited calls for just £16 p/m

Vivi analytics

Real time analytics & system management

Vivi keeping you connected

Keeps your growing business connected

Vivi support and warranty

Expert support and lifetime warranty

Work from home

A VoIP Business Phone System that allows you to work anywhere

One of the biggest benefits of a VoIP Business Phone System is that you can work almost anywhere – all you will need is an internet connection. Your business might be based in Wrexham, but you will be able to make and receive calls from your VoIP Business System regardless of your physical location, perfect for remote working. You could work from your office, home office, or even on the go via your mobile phone.

VoIP Business Phone System Customer Portal

Our simple to use online customer portal provides access to an essential range of enterprise-level products and services designed to simplify the running of your VoIP Business Phone System. It gives you full control of your VoIP Business Phone System including access to powerful tools such as real-time call statistics and billing information.

 

Vivi's control panel

Talk Plans to suit all budgets

Whether your looking for a low-cost pay for what you use, 30-day agreement, or something more long-term with free handsets and unlimited outbound calls, we’ve got you covered. We have a selection of Talk plans to choose from to make your new VoIP Business Phone System the right fit for your business.

Vivi is not a reseller of someone else’s VoIP Business Phone System product, we own and operate our own network meaning we can keep our costs low and our service levels high.

The majority of our Talk Plans even include free or subsidised handset costs, so setting up your new VoIP Telephony System is probably much cheaper than you think.

Plus, with no expensive installation costs, ongoing maintenance charges and no cost for support, you can be assured that you will be benefitting from huge cost savings!

Speak to us today to find out how much a new vivi VoIP Telephony System would cost.

vivi Value for money
Vivi Care

Vivi Care

Vivi care is a unique service plan that ensures that your business communications are highly available, defines how we look after you and your vivi VoIP Business Phone System if you need assistance, and lays out our customer service commitments.

Vivi Care encapsulates our customer service delivery and handset warranty to our customers.

What’s included?

  • Lifetime handset warranty
  • 48-hour repair or replace guarantee
  • Free 24/7 Customer Helpline
  • Free purchase & upgrade options
  • Quarterly customer service calls

VoIP Business Phone System features

A vivi VoIP Business Phone System is packed full of fantastic phone system features that you are free to make use of at any time. How your VoIP Business System fits together is completely up to you, we will help you to achieve the perfect setup to suit your business.

You can choose to greet your inbound callers with a personalised message, and perhaps give them options to choose from so their call is handled correctly. You can add as many ring/hunt groups as you need, helping you to distribute your calls to individuals or groups of users.

Unanswered calls can also be handled by the voicemail to email service, which will email you an audio file of the message – allowing you to listen to them wherever you are.

vivi VOIP frequently asked questions

Discover powerful VoIP features with vivi

Unlimited Users

Unlimited users

A phone system that grows with you, add extra users at any time

Auto Attendant

Auto-attendant menu system

Allow callers to choose an option/department to be put through to eg “Press 1 for Sales”

Personalised Announcements

Personalised announcements

Greet your callers with personalised messages

Music on Hold

Music on hold

Play music to callers when placed on hold

Live Billing

Live billing

Stay in control of your spending with a live view of monthly use, per extension

Live Stats

Live call stats

View live call statistics anytime you need to

Time-based Call Routing

Time-based call routing

Route calls depending on the day and time of day, perfect for out of hours services

Ring Groups

Ring/hunt groups

Distribute incoming calls to individual or groups of users

Voicemail to Email

Voicemail to email

Have your voicemails emailed directly to you as an audio file

System Manager

Online system manager

View live call and billing information, download and pay for invoices, plus make instant phone system changes

Free Support

Free 24/7 support

Our support team are available whenever you need it, anytime of the day

Click to Call

Click to call

Instantly click to call any number displayed on your chrome browser

Call Queueing

Call stacking/queuing

Ensure that callers never hit an engaged tone, calls are stacked and handed to you from the cloud

Call Forwarding

Call forwarding

Send calls to another extension, or external landline or mobile number

Call Whisper

Call whisper

Detect which service the caller is looking for, or use to differentiate between separate companies.

Caller ID

Inbound caller ID

View caller ID/telephone number of the inbound caller

Call Hold

Call hold

Easily place calls on hold

Call Transfer

Call transfer

Transfer calls to other extensions, regardless of their location

Call Conferencing

Call conferencing

Hold conference calls with your colleagues or clients

Call Divert

Call divert

Divert calls to another extension, or external landline or mobile number

Temporary Close

Temporary close service

Schedule closed periods in advance, or instantly, perfect for bank holidays or extended closed periods

Follow Me

Follow me services

Allow your incoming calls to reach up to 5 different destinations simultaneously, including your desk phone

Call Barring

Call barring

Block any inbound or outbound calls

Remote Call Pickup

Remote call pick-up & takeover

Pick up and/or takeover calls made to other extensions by intercepting the call

Remote Call Monitoring

Remote call monitoring

Listen in to a live call on another extension, perfect for staff training

Phonebook

Unified phone book

All users can have access to a centralised list of contacts

Music on Hold with Announcements

Custom music on hold with announcements

Play announcements with or without background music to callers placed on hold

Call Recording

Call recording

Record all incoming and outgoing calls per extension

Fax to Email

Fax to email

Send incoming faxes directly to an email address

Group ID

Group ID

Group ID works on your phone's screen showing the name of the group, department or company your caller selected

Phone numbers

We have a huge selection of telephone numbers to choose from, and if you need to move your current number to us, that’s no problem either.

The beauty of a virtual phone number is that when you choose one, you are not restricted to a Wrexham area code. You can choose a “local” number for any UK area which is a great way to expand your business and market to clients outside of your geographical location. Our standard numbers cost just £3 each and we also have a great selection of memorable numbers available if you are looking for something special for your marketing campaigns.

Moving your existing number to us couldn’t be simpler, just give our team a call and they will let us know what the process is, and we will fully handle the request from start to finish. Number porting usually takes around 7-10 days to complete.

VoIP Phone System Number options
  • VoIP Business Phone System 0800 freephone numbers
  • VoIP Business Phone System 033 local rate numbers
  • 0843 National rate numbers for VoIP Business Phone Systems
  • Wrexham local numbers
  • VoIP Business Phone System numbers for any UK area code
  • Memorable phone numbers for your new VoIP Business Phone System

VoIP Phones

We have a fantastic selection of VoIP Business Phone System handsets available to choose from, including basic models and cordless phones, right through to more sophisticated models which have touchscreens and support for hundreds of speed dials. Hard VoIP devices are very popular as it gives the user a familiar experience as they are very similar to traditional-style phones.

For users that are looking for instant deployment, with no need for additional hardware or expense, then softphones are also an increasingly popular choice. A softphone can be quickly installed onto a computer, laptop, tablet or even on a mobile phone device and offer similar functionality to a physical phone.

Also, if you have VoIP hardware that you have used before, then just speak to one of our team and we can let you know whether these can be re-used and programmed to work on our VoIP Phone System network. Most models of Grandtream, Yealink, Fanvil, Snom and Polycom will be compatible.

vivi VOIP Products

Not sure where to start?

Contact our friendly and knowledgeable support team to find out how a VOIP phone system from vivi can transform your business. With our FREE trial, and with 30-day rolling contracts available, there really is no risk.

Where to start - Vivi makes it easy
Vivi customer reviews

What our customers say...

“Vivi is the ideal solution for our business. The system that they have put in place works perfectly for us and has been molded to support our business needs in their entirety! On the rare occasion that there is an issue, they are always on hand to help – whatever the time – and always deal with the problem in a fast and efficient manner. I would recommend vivi to anyone who is looking for a phone system as they are friendly, helpful, based in the UK and they know exactly what they are talking about! What more could you want?”

Oliver Marfell
Phosters FS Ltd

“When we received the phones it took us literally minutes to install them. We immediately made a test call to test the line quality and we were amazed – the quality far exceeds our normal landline phone! We have found the customer service to be excellent and very fast to respond to customer enquiries. All in all, an exceptionally good product with great customer service. I wouldn’t hesitate to recommend.”

Malcolm Dunn
AA 1st Windscreens

“Vivi has helped my business by allowing me to base my office anywhere in the world. I can answer calls from my customers if I’m in the office or even in the car. Having an extension on my mobile phone means I can call my office from anywhere in the world for free.”

Sam Grunsfeld
Flintstone Flooring

“We have been with Vivi for a number of years now and it has been a great service. They will go the extra mile to help with any issues you have and solve them very quickly.”

Thistle Locks and Alarms