What is time-based call routing? Time-based call routing is a valuable tool for businesses that want to provide exceptional customer service, even outside of regular business hours. By automatically switching telephone system components at specific times, you can...
So, what’s happening? BT has announced that ISDN services will cease by 2025. ISDN and PSTN hardware will stop being sold after 2020. This might seem like a long time away, but BT is moving its entire voice network over to Voice over IP (VoIP) in stages before then....
GDPR & Recording calls The new General Data Protection Regulations (GDPR) take effect from 25th May 2018. This new wide-ranging set of regulations impacts many of the ways in which data is stored as well as the way in which data (including call recordings)...