Bank holidays are a welcome break for your team , but for your customers, business doesn't always stop. They still have questions, problems, and purchasing decisions to make. And if they call your business and get a dead ring or a generic "this number is unavailable"...
We’ve all been there: you call a customer support line and get trapped in an options menu nightmare. "Press 1 for billing... Press 2 for technical support." It’s clunky, it’s frustrating, and it usually feels like the company is actively trying to prevent you from...
What is time-based call routing? Time-based call routing is a valuable tool for businesses that want to provide exceptional customer service, even outside of regular business hours. By automatically switching telephone system components at specific times, you can...
So, what’s happening? BT has announced that ISDN services will cease by 2025. ISDN and PSTN hardware will stop being sold after 2020. This might seem like a long time away, but BT is moving its entire voice network over to Voice over IP (VoIP) in stages before then....
GDPR & Recording calls The new General Data Protection Regulations (GDPR) take effect from 25th May 2018. This new wide-ranging set of regulations impacts many of the ways in which data is stored as well as the way in which data (including call recordings)...