Manage your phone system online, anywhere in real-time
Our simple to use online customer portal provides access to an essential range of enterprise-level products and services designed to simplify the running of your communications
The web portal is designed to give full control over both your telephone system as well as deliver a wide range of services including call statistics and full remote handset management, giving you one place to control everything to do with your communications.
System Editor
Here you can manage all of your telephone numbers, extensions, call groups, audio files, announcements and call routing settings
Controlling your communications is easy using our web portal. With all of your communications controlled from one centralised portal, you can now control everything from your handsets to your telephone system from one place.
- View/edit all telephone numbers on your system along with their destination point/call route
- View/edit all extensions alongside their voicemail to email setting and caller ID
- View/edit call groups, including their members and timeout settings
- Listen to or record audio files for use as menus, announcements or holiday services
- Create new announcements and menus or edit destination points
- Create simple or more advanced call routing for out of hours services
Live Billing
View live billing information and live call statistics per extension. You can also view all historic invoices, make payments or set up a direct debit
View live billing information and live call statistics per extension. You can also view all historic invoices, make payments or set up a direct debit
- View monthly charges for products & services
- View live call statistics on a per extension basis
- View overall account usage and remaining free minutes
- View out of bundle call minutes and charges
- Download & keep historic invoices
- Make card payments online
- Set up a Direct Debit
Call Statistics
View all inbound and outbound call statistics as well as download and listen to recorded calls
View all inbound and outbound call statistics to monitor advertising campaigns and manage sales staff.
- View all inbound calls by incoming telephone number
- Identify which marketing campaigns are successful by using advertising tracking numbers
- Help to identify your busiest days, weeks, and months
- Ensure you have enough staff available to answer your calls at busy times
- View outbound calls per extension via number type – eg how many calls to local or mobile numbers.
- Measurement of staff productivity
- User-friendly graphs to see usage
Quick Divert
A quick and simple way to add an external number such as a mobile or landline number to any call group
A quick and simple way to add an external number such as a mobile or landline number to any call group
- Quickly divert incoming calls to any number
- Divert to groups of numbers including mobiles
- When you no longer need the divert cancel it with a few clicks
Manage Call Recordings
Manage, download and listen to all of your recorded calls
- Download all recordings on your system
- Search for call recordings via telephone number
- Delete recordings as and when you need to
- Set up auto-download to free up space
Handset Setup
Control all of your phones, update handset names, change handsets and remotely deploy softphones with zero configuration using our handset setup wizard.
- Change handset name
- Change handset type
- Swap a handset
- Update handset serial number
- Deploy softphones instantly with zero configuration
Temporary Close
Close either a single department or your entire phone system in a hurry if needed
Close either a single department or your entire phone system in a hurry if needed
- Close a Department, Group or Entire Phone System
- Perfect for Bank Holiday Closes or Christmas periods
- Select Start and End dates and times
- Choose where you would like calls to be sent to
Enterprise Phonebook
Our phonebook manager allows you to create and edit and upload phonebook entries that are then shared across all compatible handsets.
Our phonebook manager allows you to create and edit and upload phonebook entries that are then shared across all compatible handsets.
- Add individual entries or upload in bulk
- Add multiple contact numbers for entries
- Assign entries to Groups (staff, supplier etc)
Speed Dials
The speed dial/busy light manager allows you to set up and edit speed dials and busy lights across individual compatible handsets
- Compatible with vivi, Grandstream and Yealink Handsets
- Enables quick calling of other extensions or external numbers
- Solid green lights indicate the user is free
- Solid red lights indicate the user is on a call
- Flashing Red indicates the user’s phone is ringing
Voicemail Manager
Use the voicemail manager to clear voicemail inboxes for any or all of your handsets
- Individual and group voicemails
- Voicemail to email
- Delete old emails
Change handset names
When you have a new member of staff or a handset is redeployed to a different department then use the change handset names module to quickly and easily change the name of the handset
Caller ID
Manage the telephone number which is displayed when calling out. This can be set on the phone system as a whole or per extension
- Choose from your direct dial business number extension or from company phone numbers as your outbound caller ID.
- Manage outbound caller information for your company number or individual extensions.
- Show Freephone numbers or National 08 numbers as your outbound caller ID.
- Display your business caller ID on any device, be it a voip phone, softphone or vivi™ sim card.
- Withhold your caller ID
- There’s no additional caller ID software or program to install or costs involved
- It’s simple to change your Caller ID. Just log into your online account manager and change your caller ID online. This change will reflect in your caller ID settings from any device.
Activate New Services
Add services to your phone system instantly.
- Add Group Name Display
- Add Dialled Number Display
- Add Call Recording
- Add International Calling
Try Vivi for free
Test out our phone system free for 30 days. Contact us today and we can set you up with a few extensions to fully test our service and have access to our online system manager, no commitment and no card details needed.
Smart, high quality cloud based phone system
Exceptional customer service
Simple setup
Powerful call control & productivity tools
Huge cost savings with unlimited calls for just £16 p/m
Real time analytics & system management
Keeps your growing business connected
Expert support and lifetime warranty
A rock-solid VoIP telephone service, backed-up with
We’ve got your back. Free handset purchase and upgrade options, lifetime handset warranty, 24/7 customer support, 48 hour repair or replacement guarantee.
Discover powerful VoIP features with vivi
Unlimited users
Auto-attendant menu system
Personalised announcements
Music on hold
Live billing
Live call stats
Time-based call routing
Ring/hunt groups
Voicemail to email
Online system manager
Free 24/7 support
Click to call
Call stacking/queuing
Call forwarding
Call whisper
Inbound caller ID
Call hold
Call transfer
Call conferencing
Call divert
Temporary close service
Follow me services
Call barring
Remote call pick-up & takeover
Remote call monitoring
Unified phone book
Custom music on hold with announcements
Call recording
Fax to email
Reverse caller ID
Group ID
