A virtual phone system for your Shrewsbury based business
Getting a Virtual phone system for your business in Shrewsbury couldn’t be easier. Vivi has been providing UK based businesses with VoIP Phone systems since 2008. We are the experts in helping businesses to get the perfect phone system for them, making the process uncomplicated, secure and affordable.
We know our stuff
Our tight-knit, highly-trained team have been creating Virtual phone systems for UK businesses since 2008. Prior to delivery of any hardware, we fully consult with you regarding your exact requirements, meaning that the system you receive is customised to your business needs.
Try Vivi for free
Test out our phone system free for 30 days. Contact us today and we can set you up with a few extensions to fully test our service and have access to our online system manager, no commitment and no card details needed.
Free Fanvil X7
When you choose an Unlimited Talk Plan*
FREE GXP 2135
When you choose Talk More Talk Plan*
FREE GXP 1630
When you choose Talk Lite Plan*
20% off every Plan
when you bring your own device or opt to use softphones**
*Offer based on 36-month contract. **Does not include any 30-day contract plans
Plug and play setup
Our smart, high-quality virtual phone systems are pre-configured to your exact requirements prior to dispatch. This means you don’t have to be a technical whizz to get the phone system set up. When the extensions/handsets arrive with you, you just need to plug them in and they will pick up all of the settings from the cloud and will be ready to make and receive calls almost instantly.
Smart, high quality cloud based phone system
Exceptional customer service
Simple setup
Powerful call control & productivity tools
Huge cost savings with unlimited calls for just £16 p/m
Real time analytics & system management
Keeps your growing business connected
Expert support and lifetime warranty
Connect to your Virtual phone system wherever you are
Traditionally phone systems tied you to a physical location, your place of work would be an office based in Shrewsbury and you would have to physically be present there to make and receive your business calls. Now, with a new vivi virtual phone system you and your staff can stay connected by making, receiving and transferring calls anywhere with access to an internet connection.
Online Customer Management System
Once you have created your account with us, you will have access to the online customer management system, this gives you 24/7 web access to your vivi virtual phone system and have the tools to manage, view and edit the system as and when you need to.
Talk plans to suit all budgets
Our talk plans range from just £6 per user per month, all the way through to our unlimited plans which give you unlimited minutes to UK landline and mobile numbers, so you will always find a plan to suit your budget.
Vivi is a network not a reseller, so we can keep our costs low and our service levels high. With our plug and play devices you don’t need to pay any installation fees or site visits, and your new vivi virtual phone system will be covered by our free vivi care package with no maintenance or upgrade charges either.
Vivi Care
Vivi care is a unique service plan that ensures that your business communications are highly available, defines how we look after you if you need assistance and lays out our customer service commitments.
Vivi Care encapsulates our customer service delivery and handset warranty to our customers.
What’s included?
- Lifetime handset warranty
- 48-hour repair or replace guarantee
- Free 24/7 helpline
- Free purchase and upgrade options
- Quarterly Customer Service calls
Included virtual phone system features
Our enterprise-level phone system features are included as standard. You can have as many users as you need (no restrictions) and choose exactly the features that fit your business. You can route calls depending on the day and time of day, greet your inbound callers with a bespoke message to introduce your business, and also allow customers to select options or departments to choose from.
Out of hours, you can choose to perhaps filter calls to an emergency line, or straight to voicemail, which can be emailed to you allowing you to listen to messages wherever you are. The call queuing/stacking system ensures that callers will never hit an engaged tone and the follow-me service allows your incoming calls to reach you on your desk phone, mobile app or as a call forward to an external number.
Discover powerful VoIP features with vivi
Unlimited users
A phone system that grows with you, add extra users at any time
Auto-attendant menu system
Allow callers to choose an option/department to be put through to eg “Press 1 for Sales”
Personalised announcements
Greet your callers with personalised messages
Music on hold
Play music to callers when placed on hold
Live billing
Stay in control of your spending with a live view of monthly use, per extension
Live call stats
View live call statistics anytime you need to
Time-based call routing
Route calls depending on the day and time of day, perfect for out of hours services
Ring/hunt groups
Distribute incoming calls to individual or groups of users
Voicemail to email
Have your voicemails emailed directly to you as an audio file
Online system manager
View live call and billing information, download and pay for invoices, plus make instant phone system changes
Free 24/7 support
Our support team are available whenever you need it, anytime of the day
Click to call
Instantly click to call any number displayed on your chrome browser
Call stacking/queuing
Ensure that callers never hit an engaged tone, calls are stacked and handed to you from the cloud
Call forwarding
Send calls to another extension, or external landline or mobile number
Call whisper
Detect which service the caller is looking for, or use to differentiate between separate companies.
Inbound caller ID
View caller ID/telephone number of the inbound caller
Call hold
Easily place calls on hold
Call transfer
Transfer calls to other extensions, regardless of their location
Call conferencing
Hold conference calls with your colleagues or clients
Call divert
Divert calls to another extension, or external landline or mobile number
Temporary close service
Schedule closed periods in advance, or instantly, perfect for bank holidays or extended closed periods
Follow me services
Allow your incoming calls to reach up to 5 different destinations simultaneously, including your desk phone
Call barring
Block any inbound or outbound calls
Remote call pick-up & takeover
Pick up and/or takeover calls made to other extensions by intercepting the call
Remote call monitoring
Listen in to a live call on another extension, perfect for staff training
Unified phone book
All users can have access to a centralised list of contacts
Custom music on hold with announcements
Play announcements with or without background music to callers placed on hold
Call recording
Record all incoming and outgoing calls per extension
Fax to email
Send incoming faxes directly to an email address
Group ID
Group ID works on your phone's screen showing the name of the group, department or company your caller selected
Business telephone numbers
We have porting agreements with all major UK networks, meaning we can organise the movement of your telephone number from your current provider, to us. Porting a number to us is free, and usually takes around 7-10 days to complete.
If you are looking for new numbers, we have plenty available provided to us directly from Ofcom. Our virtual phone numbers work in the exact same way as standard numbers, but a huge difference is that you don’t have to be physically located in an area to get that STD code, meaning you are not restricted to numbers from Shrewsbury.
You can have as many numbers as you like, and they cost just £3 per month, we also have a fantastic selection of memorable numbers available, so if you are looking for something special, just let us know.
Vivi Virtual Phone System number options
- Virtual Phone System 0800 freephone numbers
- Virtual Phone System 033 local rate numbers
- 0843 National rate numbers for Virtual Phone Systems
- Shrewsbury local numbers
- Virtual Phone System numbers for any UK area code
- Memorable phone numbers for your new Virtual Phone System
VoIP Devices
Whether you need phones on desks, mobile phone app or VoIP sim cards, we’ve got you covered. We have a great selection of desktop phones and cordless phones to choose from, most of which we can offer free or at a greatly subsidised cost as part of your package. If you are moving to us from a different virtual phone system provider, then you can also bring your old devices to use if you wish, most VoIP enabled phones can be easily reprogrammed to work on our network.
If you aren’t looking for hardware, you can instead use softphone apps which can be installed into PC/laptops or even mobile phones, utilising your existing equipment and turning these into extensions of your new phone system.
Not sure where to start?
Contact our friendly and knowledgeable support team to find out how a VOIP phone system from vivi can transform your business. With our FREE trial, and with 30-day rolling contracts available, there really is no risk.
