Virtual Phone Systems for Shrewsbury

Discover a smarter way to run your business communications, 30-day free trial included

Vivi cloud communications

A virtual phone system for your Shrewsbury based business

Getting a Virtual phone system for your business in Shrewsbury couldn’t be easier.  Vivi has been providing UK based businesses with VoIP Phone systems since 2008.  We are the experts in helping businesses to get the perfect phone system for them, making the process uncomplicated, secure and affordable.

We know our stuff

Our tight-knit, highly-trained team have been creating Virtual phone systems for UK businesses since 2008.  Prior to delivery of any hardware, we fully consult with you regarding your exact requirements, meaning that the system you receive is customised to your business needs.

Vivi VOIP phone

Try Vivi for free

Test out our phone system free for 30 days.  Contact us today and we can set you up with a few extensions to fully test our service and have access to our online system manager, no commitment and no card details needed.

x7_free
Free Fanvil X7

When you choose an Unlimited Talk Plan*

free_2135
FREE GXP 2135

When you choose Talk More Talk Plan*

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FREE GXP 1630

When you choose Talk Lite Plan*

Vivi cost savings

20% off every Plan

when you bring your own device or opt to use softphones**

 

*Offer based on 36-month contract.  **Does not include any 30-day contract plans

Plug and play setup

Our smart, high-quality virtual phone systems are pre-configured to your exact requirements prior to dispatch. This means you don’t have to be a technical whizz to get the phone system set up.  When the extensions/handsets arrive with you, you just need to plug them in and they will pick up all of the settings from the cloud and will be ready to make and receive calls almost instantly.

vivi VOIP Phone Features
Vivi Cloud VOIP

Smart, high quality cloud based phone system

Vivi customer service

Exceptional customer service

Vivi simple setup

Simple setup

Vivi powerful controls

Powerful call control & productivity tools

Vivi cost savings

Huge cost savings with unlimited calls for just £16 p/m

Vivi analytics

Real time analytics & system management

Vivi keeping you connected

Keeps your growing business connected

Vivi support and warranty

Expert support and lifetime warranty

Work from home

Connect to your Virtual phone system wherever you are

Traditionally phone systems tied you to a physical location, your place of work would be an office based in Shrewsbury and you would have to physically be present there to make and receive your business calls.  Now, with a new vivi virtual phone system you and your staff can stay connected by making, receiving and transferring calls anywhere with access to an internet connection.

Online Customer Management System

Once you have created your account with us, you will have access to the online customer management system, this gives you 24/7 web access to your vivi virtual phone system and have the tools to manage, view and edit the system as and when you need to. 

 

Vivi's control panel

Talk plans to suit all budgets

Our talk plans range from just £6 per user per month, all the way through to our unlimited plans which give you unlimited minutes to UK landline and mobile numbers, so you will always find a plan to suit your budget. 

Vivi is a network not a reseller, so we can keep our costs low and our service levels high. With our plug and play devices you don’t need to pay any installation fees or site visits, and your new vivi virtual phone system will be covered by our free vivi care package with no maintenance or upgrade charges either.

vivi Value for money
Vivi Care

Vivi Care

Vivi care is a unique service plan that ensures that your business communications are highly available, defines how we look after you if you need assistance and lays out our customer service commitments.

Vivi Care encapsulates our customer service delivery and handset warranty to our customers.

 

What’s included?
  • Lifetime handset warranty
  • 48-hour repair or replace guarantee
  • Free 24/7 helpline
  • Free purchase and upgrade options
  • Quarterly Customer Service calls

Included virtual phone system features

Our enterprise-level phone system features are included as standard.  You can have as many users as you need (no restrictions) and choose exactly the features that fit your business.  You can route calls depending on the day and time of day, greet your inbound callers with a bespoke message to introduce your business, and also allow customers to select options or departments to choose from.

Out of hours, you can choose to perhaps filter calls to an emergency line, or straight to voicemail, which can be emailed to you allowing you to listen to messages wherever you are. The call queuing/stacking system ensures that callers will never hit an engaged tone and the follow-me service allows your incoming calls to reach you on your desk phone, mobile app or as a call forward to an external number.

vivi VOIP frequently asked questions

Discover powerful VoIP features with vivi

Unlimited Users

Unlimited users

A phone system that grows with you, add extra users at any time

Auto Attendant

Auto-attendant menu system

Allow callers to choose an option/department to be put through to eg “Press 1 for Sales”

Personalised Announcements

Personalised announcements

Greet your callers with personalised messages

Music on Hold

Music on hold

Play music to callers when placed on hold

Live Billing

Live billing

Stay in control of your spending with a live view of monthly use, per extension

Live Stats

Live call stats

View live call statistics anytime you need to

Time-based Call Routing

Time-based call routing

Route calls depending on the day and time of day, perfect for out of hours services

Ring Groups

Ring/hunt groups

Distribute incoming calls to individual or groups of users

Voicemail to Email

Voicemail to email

Have your voicemails emailed directly to you as an audio file

System Manager

Online system manager

View live call and billing information, download and pay for invoices, plus make instant phone system changes

Free Support

Free 24/7 support

Our support team are available whenever you need it, anytime of the day

Click to Call

Click to call

Instantly click to call any number displayed on your chrome browser

Call Queueing

Call stacking/queuing

Ensure that callers never hit an engaged tone, calls are stacked and handed to you from the cloud

Call Forwarding

Call forwarding

Send calls to another extension, or external landline or mobile number

Call Whisper

Call whisper

Detect which service the caller is looking for, or use to differentiate between separate companies.

Caller ID

Inbound caller ID

View caller ID/telephone number of the inbound caller

Call Hold

Call hold

Easily place calls on hold

Call Transfer

Call transfer

Transfer calls to other extensions, regardless of their location

Call Conferencing

Call conferencing

Hold conference calls with your colleagues or clients

Call Divert

Call divert

Divert calls to another extension, or external landline or mobile number

Temporary Close

Temporary close service

Schedule closed periods in advance, or instantly, perfect for bank holidays or extended closed periods

Follow Me

Follow me services

Allow your incoming calls to reach up to 5 different destinations simultaneously, including your desk phone

Call Barring

Call barring

Block any inbound or outbound calls

Remote Call Pickup

Remote call pick-up & takeover

Pick up and/or takeover calls made to other extensions by intercepting the call

Remote Call Monitoring

Remote call monitoring

Listen in to a live call on another extension, perfect for staff training

Phonebook

Unified phone book

All users can have access to a centralised list of contacts

Music on Hold with Announcements

Custom music on hold with announcements

Play announcements with or without background music to callers placed on hold

Call Recording

Call recording

Record all incoming and outgoing calls per extension

Fax to Email

Fax to email

Send incoming faxes directly to an email address

Reverse Caller ID

Reverse caller ID

View the number that the caller dialled - perfect if you have multiple businesses

Group ID

Group ID

Group ID works on your phone's screen showing the name of the group, department or company your caller selected

SIM Card Extensions

Sim card extensions

Turn your mobile into a complete phone extension without having to reply on wifi or mobile data connection

Business telephone numbers

We have porting agreements with all major UK networks, meaning we can organise the movement of your telephone number from your current provider, to us.  Porting a number to us is free, and usually takes around 7-10 days to complete.

If you are looking for new numbers, we have plenty available provided to us directly from Ofcom.  Our virtual phone numbers work in the exact same way as standard numbers, but a huge difference is that you don’t have to be physically located in an area to get that STD code, meaning you are not restricted to numbers from Shrewsbury.  

 

You can have as many numbers as you like, and they cost just £3 per month, we also have a fantastic selection of memorable numbers available, so if you are looking for something special, just let us know.

Vivi Virtual Phone System number options
  • Virtual Phone System 0800 freephone numbers
  • Virtual Phone System 033 local rate numbers
  • 0843 National rate numbers for Virtual Phone Systems
  • Shrewsbury local numbers
  • Virtual Phone System numbers for any UK area code
  • Memorable phone numbers for your new Virtual Phone System

VoIP Devices

Whether you need phones on desks, mobile phone app or VoIP sim cards, we’ve got you covered.  We have a great selection of desktop phones and cordless phones to choose from, most of which we can offer free or at a greatly subsidised cost as part of your package.  If you are moving to us from a different virtual phone system provider, then you can also bring your old devices to use if you wish, most VoIP enabled phones can be easily reprogrammed to work on our network. 

If you aren’t looking for hardware, you can instead use softphone apps which can be installed into PC/laptops or even mobile phones, utilising your existing equipment and turning these into extensions of your new phone system.

vivi VOIP Products

Not sure where to start?

Contact our friendly and knowledgeable support team to find out how a VOIP phone system from vivi can transform your business. With our FREE trial, and with 30-day rolling contracts available, there really is no risk.

Where to start - Vivi makes it easy
Vivi customer reviews

What our customers say...

“When we received the phones it took us literally minutes to install them. We immediately made a test call to test the line quality and we were amazed – the quality far exceeds our normal landline phone! We have found the customer service to be excellent and very fast to respond to customer enquiries. All in all, an exceptionally good product with great customer service. I wouldn’t hesitate to recommend.”

Malcolm Dunn
AA 1st Windscreens

“Vivi is the ideal solution for our business. The system that they have put in place works perfectly for us and has been molded to support our business needs in their entirety! On the rare occasion that there is an issue, they are always on hand to help – whatever the time – and always deal with the problem in a fast and efficient manner. I would recommend vivi to anyone who is looking for a phone system as they are friendly, helpful, based in the UK and they know exactly what they are talking about! What more could you want?”

Oliver Marfell
Phosters FS Ltd

“We have been with Vivi for a number of years now and it has been a great service. They will go the extra mile to help with any issues you have and solve them very quickly.”

Thistle Locks and Alarms

“Vivi has helped my business by allowing me to base my office anywhere in the world. I can answer calls from my customers if I’m in the office or even in the car. Having an extension on my mobile phone means I can call my office from anywhere in the world for free.”

Sam Grunsfeld
Flintstone Flooring