Of course not! Our phone systems are built to your requirements, so if there is a feature that you'd rather not have, we can remove it for you easily.
For example, some businesses want an Auto Attendant IVR Menu to answer their calls, but others prefer to feed the inbound calls directly into a Call Group, so that their phones just ring.
Either way is fine, and if you change your mind later on it's no problem. You can either call customer services on 100 for free and they will help you – or you can use the online account manager to change your phone system settings yourself.