Can I call 999?

vivi provide best efforts access to 999/112/101 public emergency call services.

It is however possible that the services may not be available as a result of issues over which we have no control.  These may include failure of your internet connection or ISP or power failure.  In such circumstances all services (including 999/112/101 public emergency call services) will be unavailable.

Due to these reasons, we recommend using a landline or mobile phone to call the Emergency Services whenever possible.

Our Services may not provide your phone number and location details to the operator of 999/112 public emergency call services if you make a public emergency services call. You may have to provide your location information and phone number verbally to the operator.

We recommend you inform the emergency services immediately that you are using VoIP to make the call and provide an alternative contact number and your location details as soon as possible.

If the services are to be used principally at a single, fixed location, you must register with us the address of the place where the service will be used, in order to assist emergency services organisations.