The clear & simple route to VoIP

Whether you are moving from a traditional phone system, setting up a new enterprise or migrating from an existing IP phone installation, we have the expertise and over 20 years experience to ensure a simple transition.

Using our highly reliable business telecoms network, there is no need for customers to invest in complex and expensive onsite hardware. Our services are all delivered from the cloud, and allow everything from handsets to system changes to be controlled from a simple to use web portal.
  • High quality cloud based phone system
  • Hand held service with total customer care and support
  • Preconfigured and set up to your requirements
  • No expensive installation costs involved
  • Unlimited outbound calls for just £15 per month
  • Online system manager for immediate system changes
  • Unlimited users & flexibility to grow
  • vivi™ care warranty for full life of contract - not just 12 months

Essential business features

  • Multi level Auto Attendants
  • Time Based call routing
  • Call queuing
  • Ring/Hunt groups
  • Free calls between extensions
  • Music on hold
  • Call Transfer
  • Call Whisper
  • Call forwarding
  • Call Conferencing
  • Follow me services
  • Voicemail to email
  • Outbound caller ID for each handset
  • Call barring
  • Remote call pick-up and takeover
  • Access to your phone system online
  • Online live billing information
  • Monthly billing
  • Free 24/7 Support and full warranty
  • Call recording
  • Group ID
  • Remote Call Monitoring
  • Custom Music on Hold
  • Marketing / Sales Announcements
  • Sim Card extensions
  • Click to call Outlook Integration

Flat Rate

Talk Lite

Talk Lite

Talk More

Talk More

Talk Unlimited

Contract Length 12+ Months 12/24 Months 36 Months 12/24 Months 36 Months 36 Months
Price Per User £5.00 £8.50 £8.50 £12.50 £12.50 £15.00
No of users 2+ 2+ 2+ 3+ 3+ 5+
Inbound Calls Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited
Free Minutes Zero 200 to either landline or mobile 200 landline
&
200 mobile
1000 landline
&
1000 mobile
2000 landline
&
2000 mobile
Unlimited landline and mobile
Tech Support 24/7 24/7 24/7 24/7 24/7 24/7
Geographic number £2.50 £2.50 £2.50 £2.50 £2.50 1 free per user
Number porting Keep your Number Keep your Number Keep your Number Keep your Number Keep your Number Keep your Number
Freephone Number Includes 0800 Number Includes 0800 Number Includes 0800 Number Includes 0800 Number Includes 0800 Number Includes 0800 Number
Detailed activity reporting Yes Yes Yes Yes Yes Yes
Multi-level auto attendant Yes Yes Yes Yes Yes Yes
Call management system Yes Yes Yes Yes Yes Yes
Click to call - Outlook integration Yes Yes Yes Yes Yes Yes
Option to Bring your own Device Yes Yes Yes Yes Yes Yes

Microsoft Outlook Integration

Outlook Integration

vivi™ integrate with Microsoft Outlook, enabling you to ‘click to call’ on any of your contacts which saves you time and helps to automate your call handling processes.

Example of a 5 user system

  • Zero
  • 5x vivi™ Standard Handsets
  • Includes professional VoIP optimised router
  • Bring your existing number to vivi™ or choose a new number
  • Free 0800 Number
  • Complete System Setup including delivery
  • 36 Month Contract

Upfront Cost

£214.95

Monthly Cost

£37.50

vivi™ standard phone

Simple Setup

Small business

For a simple self-set up, we pre-configure the phone system prior to dispatch.

This means that all your have to do is either download our free softphone app or connect your new phones to an internet enabled network and the system will be up and running within a few minutes.

Enterprise

For a professional on-site installation we can arrange for one of our nationwide engineers to install your telephone system.

This can be done at a time that's right for you, ensuring minimal disruption to your business.

vivi™ Mobile

Take your phone system with you

vivi™ voip sim cards make your business communications simple.

Even the most basic mobile phone can now become a full telephone system extension, no software required, no wifi or data needed.

vivi™ provide Fixed-Mobile Convergence (FMC) by seamlessly blending your mobile phone service and IP telephones into one system, enabling full telephone system features, including outbound caller ID, on your mobile device.

vivi™ Care Plan

  • vivi™ phones guaranteed for the life of the contract
  • 24/7 Free customer support
  • Quarterly Customer service calls
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VoIP in Sunderland

Businesses in Sunderland are moving to VoIP

Are you considering VoIP for your business? vivi™ specialise in providing VoIP telephone systems to businesses that are migrating from analogue BT lines or traditional PBX telephone systems.

Why use VoIP?

VoIP is fast becoming the communications choice for businesses based in Sunderland. This is because of the cost savings achieved (up to 95% cheaper than BT) and the array of services that VoIP can deliver to your business to help improve call handling.

vivi™ are up to 95% cheaper than BT

vivi™ offer business call quality, along with call rates that are 95% lower than BT on a 1 minute call. UK mobile phone rates are also substantially lower at 78% below BT.

Say goodbye to expensive BT telephone lines

Reducing the expense of multiple BT telephone lines but still being able to handle multiple calls over one line is one of the major benefits of a hosted cloud based VoIP solution. vivi™ deliver very high quality calls using virtual VoIP lines that run over your broadband connection. To find out more please see our article on BT lines vs virtual phone lines.

Superfast Fibre Broadband

The Government’s nationwide rollout of superfast broadband has now reached more than two million homes and businesses in the UK including those in Tyne-and-Wear. Take full advantage of these superfast speeds by making the move to VoIP for your business with a hosted voip telephone system from vivi™.

Business VoIP specialist

Business VoIP specialist

vivi™ deliver high quality telephone VoIP systems and services using a nationwide hosted VoIP network. "vivi™ are a cloud based VoIP phone network that only deals with business customers. This means that vivi™ are your best choice to support and deliver hosted VoIP telephone services to businesses across Sunderland and Tyne-and-Wear" says MD Alan Thorpe-Downey.

Installation

Install yourself or full installation? If you are technically capable of configuring your network for VoIP, or if you already have a competent IT support technician on site, then self installing your phone system is a good option. click to get some hints and tips from our article on why many self installed VoIP systems often fail. If you are not confident installing handsets yourself, then consider our vivi™ wifi VoIP phones, which are simple to self install when used with a Draytek router. vivi™ installation engineers cover the Tyne-and-Wear area, so if you would prefer a professional installation of your telephone system then please call us on NUMBER to arrange a quotation.

Pay Monthly

Pay monthly - No calling credit or top ups required, simply pay monthly for your calls and phone system services via direct debit. Up to 45 days credit on every account so you can concentrate on running your business and not worrying about topping up.

Keep your current number

Changing to VoIP doesn’t mean that you have to change your telephone number. Your business telephone number is one of your biggest assets, and the most important contact point for your customers, so losing it is not an option. vivi™ can ‘port’ your business telephone numbers to the cloud, making them portable and allowing you to use them to make or receive calls wherever you have vivi™ VoIP phones.

We give you more

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No need for multiple BT lines - run your complete office IP phone system via your existing network cabling infrastructure and internet connection

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Excellent system features such as auto attendant, music on hold, call transfer, voicemail to email, plus much more..

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Industry beating talk plans, from just £8.50 per month including free minutes

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Keep your existing telephone number, or choose a new local, national or freephone number

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No expensive equipment to purchase, all you need to purchase are phones and a recommended router

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No maintenance or support charges and Vivi Phones are guaranteed for the life of your contract

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Making changes to your phone system is free - no engineer vists required, simply make instant changes online or call us

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Call rates up to 94% lower than BT + choose a plan from a competitor network which are matched by our chameleon talk plans

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Keep track of your costs - live billing via the online portal allows you to check your call spend at any time

We want to hear from you

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