vivi® customers can opt for a service that records their outbound and inbound calls. This is essential for businesses that need to record calls for legal or compliance reasons.
The FSA has issued guidelines which state that all calls where money is transacted must be recorded – but call recording can be beneficial to many other companies and organisations.
Why Record your calls?
- to provide evidence of a business transaction
- to ensure that a business complies with regulatory procedures
- to see that quality standards or targets are being met
- staff performance monitoring
- Campaign and promotion evaluation
- Training support
- Improve customer services
- to prevent or detect crime and to investigate the unauthorised use of a telecom system
- to secure the effective operation of the telecom system