The clear & simple route to VoIP

Whether you are moving from a traditional phone system, setting up a new enterprise or migrating from an existing IP phone installation, we have the expertise and over 20 years experience to ensure a simple transition.

Using our highly reliable business telecoms network, there is no need for customers to invest in complex and expensive onsite hardware. Our services are all delivered from the cloud, and allow everything from handsets to system changes to be controlled from a simple to use web portal.
  • High quality cloud based phone system
  • Hand held service with total customer care and support
  • Preconfigured and set up to your requirements
  • No expensive installation costs involved
  • Unlimited outbound calls for just £15 per month
  • Online system manager for immediate system changes
  • Unlimited users & flexibility to grow
  • vivi™ care warranty for full life of contract - not just 12 months

Essential business features

  • Multi level Auto Attendants
  • Time Based call routing
  • Call queuing
  • Ring/Hunt groups
  • Free calls between extensions
  • Music on hold
  • Call Transfer
  • Call Whisper
  • Call forwarding
  • Call Conferencing
  • Follow me services
  • Voicemail to email
  • Outbound caller ID for each handset
  • Call barring
  • Remote call pick-up and takeover
  • Access to your phone system online
  • Online live billing information
  • Monthly billing
  • Free 24/7 Support and full warranty
  • Call recording
  • Group ID
  • Remote Call Monitoring
  • Custom Music on Hold
  • Marketing / Sales Announcements
  • Sim Card extensions
  • Click to call Outlook Integration

Flat Rate

Talk Lite

Talk Lite

Talk More

Talk More

Talk Unlimited

Contract Length 12+ Months 12/24 Months 36 Months 12/24 Months 36 Months 36 Months
Price Per User £5.00 £8.50 £8.50 £12.50 £12.50 £15.00
No of users 2+ 2+ 2+ 3+ 3+ 5+
Inbound Calls Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited
Free Minutes Zero 200 to either landline or mobile 200 landline
&
200 mobile
1000 landline
&
1000 mobile
2000 landline
&
2000 mobile
Unlimited landline and mobile
Tech Support 24/7 24/7 24/7 24/7 24/7 24/7
Geographic number £2.50 £2.50 £2.50 £2.50 £2.50 1 free per user
Number porting Keep your Number Keep your Number Keep your Number Keep your Number Keep your Number Keep your Number
Freephone Number Includes 0800 Number Includes 0800 Number Includes 0800 Number Includes 0800 Number Includes 0800 Number Includes 0800 Number
Detailed activity reporting Yes Yes Yes Yes Yes Yes
Multi-level auto attendant Yes Yes Yes Yes Yes Yes
Call management system Yes Yes Yes Yes Yes Yes
Click to call - Outlook integration Yes Yes Yes Yes Yes Yes
Option to Bring your own Device Yes Yes Yes Yes Yes Yes

Microsoft Outlook Integration

Outlook Integration

vivi™ integrate with Microsoft Outlook, enabling you to ‘click to call’ on any of your contacts which saves you time and helps to automate your call handling processes.

Example of a 5 user system

  • Zero
  • 5x vivi™ Standard Handsets
  • Includes professional VoIP optimised router
  • Bring your existing number to vivi™ or choose a new number
  • Free 0800 Number
  • Complete System Setup including delivery
  • 36 Month Contract

Upfront Cost

£214.95

Monthly Cost

£37.50

vivi™ standard phone

Simple Setup

Small business

For a simple self-set up, we pre-configure the phone system prior to dispatch.

This means that all your have to do is either download our free softphone app or connect your new phones to an internet enabled network and the system will be up and running within a few minutes.

Enterprise

For a professional on-site installation we can arrange for one of our nationwide engineers to install your telephone system.

This can be done at a time that's right for you, ensuring minimal disruption to your business.

vivi™ Mobile

Take your phone system with you

vivi™ voip sim cards make your business communications simple.

Even the most basic mobile phone can now become a full telephone system extension, no software required, no wifi or data needed.

vivi™ provide Fixed-Mobile Convergence (FMC) by seamlessly blending your mobile phone service and IP telephones into one system, enabling full telephone system features, including outbound caller ID, on your mobile device.

vivi™ Care Plan

  • vivi™ phones guaranteed for the life of the contract
  • 24/7 Free customer support
  • Quarterly Customer service calls
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VoIP in Durham

Businesses in Durham are moving to VoIP

VoIP telephone systems are the next generation of communications. Cloud based VoIP providers offer very useful call handling features as well as introducing a wide range of cost savings, both of which will benefit your business communications and lower your business costs.

Why use VoIP?

Cloud based VoIP is fast becoming the choice of businesses in Durham. The reason behind this change away from traditional BT lines is because of greatly reduced costs (vivi™ are up to 95% cheaper than BT) as well as intelligent call handling features that make sure that customers never reach an engaged tone, and many more which can be seen on our FEATURES page.

vivi™ are up to 95% cheaper than BT

Business owners in Durham and the surrounding area are now switching their communications to VoIP. Businesses looking to reduce costs can save up to 95% against BT call rates, and improve the services and call handling on their telephone systems just by switching to a cloud based VoIP provider such as vivi™voip.com.

Say goodbye to expensive BT telephone lines

Using traditional BT telephone lines will mean that you can only handle 1 call per line. vivi™ use virtual VoIP telephone lines to handle your calls, which are higher quality and more flexible than BT multiline or BT featureline, and are a fraction of the cost. To see how many virtual VoIP lines your broadband can handle please see our article on BT lines vs virtual phone lines.

Superfast Fibre Broadband

Superfast broadband has been an underlying factor that has led businesses in County-Durham to adopt many cloud based technologies, including VoIP. VoIP services rely on a good internet connection, and the faster the speed, the more calls you can carry on one line.

Business VoIP specialist

Business VoIP specialist

When it comes to your business communications, vivi™ are the experts in VoIP. “vivi™ offer a jargon free, managed transition from BT services to VoIP in Durham. When you deal with vivi™ you are dealing with the experts in business VoIP who are trained to deal with customers who don’t want the bother of learning all about the complexities of VoIP. vivi™ professionally handle the whole thing from start to finish. says MD Alan Thorpe-Downey.

Installation

Self install or fully installed? If you are a small business and want to self install your handsets then read our article on why many self installed VoIP systems often fail, which can help you avoid some of the pitfalls when installing VoIP phones. Also consider our vivi™ wifi VoIP phones for self installation, which are simple to install and reliable, with very high call quality. Larger businesses often require an engineer to install handsets onto their existing PC network. vivi™ have engineers covering the County-Durham area that can install your VoIP telephone system - just call us for a quote on NUMBER.

Pay Monthly

Simple monthly payment - With vivi™ there’s no need to remember to pop up your account every month or worry about running out of credit. Pay your monthly invoices via direct debit, and get up to 45 days credit. When you want to view your bills or see up to the minute live billing information for the month, then simply log in to the online customer portal.

Keep your current number

Changing to VoIP doesn’t mean that you have to change your telephone number. Your business telephone number is one of your biggest assets, and the most important contact point for your customers, so losing it is not an option. vivi™ can ‘port’ your business telephone numbers to the cloud, making them portable and allowing you to use them to make or receive calls wherever you have vivi™ VoIP phones.

We give you more

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No need for multiple BT lines - run your complete office IP phone system via your existing network cabling infrastructure and internet connection

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Excellent system features such as auto attendant, music on hold, call transfer, voicemail to email, plus much more..

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Industry beating talk plans, from just £8.50 per month including free minutes

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Keep your existing telephone number, or choose a new local, national or freephone number

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No expensive equipment to purchase, all you need to purchase are phones and a recommended router

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No maintenance or support charges and Vivi Phones are guaranteed for the life of your contract

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Making changes to your phone system is free - no engineer vists required, simply make instant changes online or call us

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Call rates up to 94% lower than BT + choose a plan from a competitor network which are matched by our chameleon talk plans

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Keep track of your costs - live billing via the online portal allows you to check your call spend at any time

We want to hear from you

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