vivi® Phone IP Phone Systems are loaded with features that small businesses need, big businesses take for granted and bring value to your business.
Increase sales, customer confidence and portray a more professional image by elimiting dropped calls, voicemail errrors and mishandled calls.
Auto Attendant and Time Based Call Routing
An Auto Attendant allows callers to reach the right advisor by allowing them to select an option relating to their call withiut the need for a dedicated receotionist on site. This can be used alongside out Group ID service to enable the advor the view on screen the selection the caller made. You can enable different greetings and options for different times or days of the week. This allows your phone system to automatically open and close each day and can offer services such as out of hours call routing, all of which you can manage online.
Call queuing ensures that your caller never hear an engaged tone, instead they are placed in a queue to wait to speak to you. They can also be given the option to leave a message for someone to call them back if they would prefer no to wait.
Transfer calls between extensions
vivi® allow free calls between extensions no matter where the phones are located, this allows your staff to speak to other sites and transfer calls to other staff or offices free of charge.
Music on hold options
Use music on hold to improve your callers experince whilst on hold. There are many different options for out Music on Hold service, starting with a simple royality free tune to play whilst on hold, or you can have your own choice of music uploaded along with personalised recordings which can be used to play information about your business, or special offers.
Ring / Hunt Groups
You can assign any number of extensions to ring when your telephone number is dialled or a department is chosen. You can also have up to 5 external numbers (landline or mobile) ring simultaneously, to ensure that you always have the ability to answer a call wherever you are.
Voicemail to email
Any voicemails recieved on your phone system can be automatically emailed to you as an audio attachment, allow you to listen to your messages wherever you are.
Hold conference calls with your colleagues or clients and invite others to your conversation by using the dedicated conference call button on the phones (where available)
Access your live billing information through your online system manager to keep track of your call costs. You can view, download and pay for your invoices online too
Record your own 'whisper' to be played to prompt you before anwsering a call. This allows you to detect which service the caller has selected, or can be used to differenciate between different companies or brands, ensuring you answer the call appropriately
Connect with Home Workers
Add you homeworkers to your systems , no matter where they are based, benefitting from free internal calls as if they were based in the same office.
Remote call pickup / Takeover
Pickup calls made to other extensions by intercepting the call, regardless of its ringing location.
Allow your calls to be forwarded when your out of the office to another extension, lanling or mobile phone, ensuring that calls can reach you no matter where you are
Allow your incoming calls to reach up to 5 different destinations simultaneously along with your deskphone. This allows your calls to find you no matter where you are, reaching you at the office, on your home phone, or mobile
Display telephone number
Control the outbound caller ID for each handset on your system. You can enable a different caller ID to be shown when dialling out from a particular handset, or right across your phone system
Block unwanted callers from contacting you by blocking them on your system
Record all of your incoming and outgoign calls for training or industry compliance. Recordings are then available to listen to online via your system manager.
When a call comes though, Group ID displays the name of the group (Sales, accounts etc) on the screen of the handset so you know exactly how to answer the call.
Remote Call Monitoring
Listen into live calls on your system – perfect for staff training and monitoring
Make and receive calls using one of our fully integrated Sim Cards, not only can you call free from the Sim and your desktop phones, but you can also add functionality such as hold, transfer etc. You can also present the caller ID of the business when making calls from the sim card.
|Contract Length||12+ Months||12/24 Months||36 Months||12/24 Months||36 Months||36 Months|
|Price Per User||£5.00||£8.50||£8.50||£12.50||£12.50||£15.00|
|No of users||2+||2+||2+||3+||3+||5+|
|Free Minutes||Flat rate
0.9p to landlines
5.9p to mobiles
|200 to either landline or mobile||200 landline
|Unlimited landline and mobile|
|Geographic number||£2.50||£2.50||£2.50||£2.50||£2.50||1 free per user|
|Number porting||Keep your Number||Keep your Number||Keep your Number||Keep your Number||Keep your Number||Keep your Number|
|Freephone Number||Includes 0800 Number||Includes 0800 Number||Includes 0800 Number||Includes 0800 Number||Includes 0800 Number||Includes 0800 Number|
|Detailed activity reporting|
|Multi-level auto attendant|
|Call management system|
|Click to call - Outlook integration|
|Option to Bring your own Device|
vivi™ voip sim cards make your business communications simple.
Even the most basic mobile phone can now become a full telephone system extension, no software required, no wifi or data needed.
vivi™ provide Fixed-Mobile Convergence (FMC) by seamlessly blending your mobile phone service and IP telephones into one system, enabling full telephone system features, including outbound caller ID, on your mobile device.
No need for multiple BT lines - run your complete office IP phone system via your existing network cabling infrastructure and internet connection
Excellent system features such as auto attendant, music on hold, call transfer, voicemail to email, plus much more..
Industry beating talk plans, from just £8.50 per month including free minutes
Keep your existing telephone number, or choose a new local, national or freephone number
No expensive equipment to purchase, all you need to purchase are phones and a recommended router
No maintenance or support charges and vivi™ Phones guaranteed for the life of your contract
Making changes to your phone system is free - no engineer vists required, simply make instant changes online or call us
Call rates up to 94% lower than BT + choose a plan from a competitor network which are matched by our chameleon talk plans
Keep track of your costs - live billing via the online portal allows you to check your call spend at any time
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