Change the way you talk

Call Centre phone systems from vivi™

We provide reliable, scalable call centre phone systems at an affordable price

Our phone systems are ideal for businesses who need to be able to expand quickly as your organisation evolves.  The need for expensive on-site hardware is reduced and there is no maintenance charges to incur, making the process of purchasing a phone system for your call centre much more cost effective.

This does not mean however that you will suffer on quality – vivi's phone systems are robust and reliable and packed with a host of features to help run your call centre.

Skills Based Call Routing

Incoming calls can be routed to the correct department by the caller select which option most fits the purpose of the call. This ensures that the call is passed to the best department to deal with the enquiry

Call Queue Management

Incoming calls to the call centre will be placed into a call queue until an advisor is free to take the call. This ensures that calls will be retained and would never hit an engaged tone.

On Hold and Call Queue Advertising

Personalised marketing or information announcements can be added to a call queue or on hold music for callers to listen to. These messages can greatly improve how your company is perceived by customers, leads and partners and can also help your business communicate important information and stay focussed on your products, services or company history.

Personal and Group Voicemails

Voicemails can be left for individual staff or a department group depending on which option is best for your business

Supervisor Call Monitoring

Listen into live calls on the system – perfect for staff training or monitoring

Remote Call Takeover

Pick up calls made to other extensions by intercepting the call, regardless of location

Call Recording

Record all of your incoming and outgoing calls for training or industry compliance.  Recordings can be listened to online, via your online system manager

Live Billing

Access your live billing information through the online system manager to keep track of call costs and outbound calls made on a per extension basis.  You can also view, download and pay your invoices online.

No Licence Fees

You will not be restricted to the number of phones in one location – simple scale up or down as and when you need to

Immediate Control

You will have your own online system manager where you can control your phone system online.  Call Routing, Auto Attendant and complete system settings can be changed as and when you need to wherever you have internet access.

 

Essential features at no extra cost

  • Includes bundle of free minutes
  • vivi™ Care, inc Free 24/7 support and warranty
  • Access to your phone system online
  • Online live billing information
  • Free calls between users
  • Auto attendant
  • Call queuing
  • Call / Hunt groups
  • Call forwarding
  • Music on hold
  • Voicemail to email
  • Follow me
  • Display telephone number
  • Call Conferencing
  • Hold and Transfer calls
  • Time Based routing

Flat Rate

Talk Lite

Talk Lite

Talk More

Talk More

Talk Unlimited

Contract Length 12+ Months 12/24 Months 36 Months 12/24 Months 36 Months 36 Months
Price Per User £5.00 £8.50 £8.50 £12.50 £12.50 £15.00
No of users 2+ 2+ 2+ 3+ 3+ 5+
Inbound Calls Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited
Free Minutes Zero 200 to either landline or mobile 200 landline
&
200 mobile
1000 landline
&
1000 mobile
2000 landline
&
2000 mobile
Unlimited landline and mobile
Tech Support 24/7 24/7 24/7 24/7 24/7 24/7
Geographic number £2.50 £2.50 £2.50 £2.50 £2.50 1 free per user
Number porting Keep your Number Keep your Number Keep your Number Keep your Number Keep your Number Keep your Number
Freephone Number Includes 0800 Number Includes 0800 Number Includes 0800 Number Includes 0800 Number Includes 0800 Number Includes 0800 Number
Detailed activity reporting Yes Yes Yes Yes Yes Yes
Multi-level auto attendant Yes Yes Yes Yes Yes Yes
Call management system Yes Yes Yes Yes Yes Yes
Click to call - Outlook integration Yes Yes Yes Yes Yes Yes
Option to Bring your own Device Yes Yes Yes Yes Yes Yes

Example of a 5 user system

  • Flat rate calls 0.9p to landline, 5.9p to mobile
  • 5x vivi™ Standard Handsets
  • Includes professional VoIP optimised router
  • Bring your existing number to vivi™ or choose a new number
  • Free 0800 Number
  • Complete System Setup including delivery
  • 36 Month Contract

Upfront Cost

£214.95

Monthly Cost

£37.50

vivi™ standard phone

Seen a better deal on a different network?

vivi™ chameleon

vivi™ Chameleon Talk Plans match tariffs from competitors such as, BT, Telappliant, Gradwell, Ringcentral and more, so with vivi™ you know that you will always get the best deal.

Simple Setup

Small business

For a simple self-set up, we pre-configure the phone system prior to dispatch.

This means that all your have to do is either download our free softphone app or connect your new phones to an internet enabled network and the system will be up and running within a few minutes.

Enterprise

For a professional on-site installation we can arrange for one of our nationwide engineers to install your telephone system.

This can be done at a time that's right for you, ensuring minimal disruption to your business.

vivi™ Mobile

Take your phone system with you

vivi™ voip sim cards make your business communications simple.

Even the most basic mobile phone can now become a full telephone system extension, no software required, no wifi or data needed.

vivi™ provide Fixed-Mobile Convergence (FMC) by seamlessly blending your mobile phone service and IP telephones into one system, enabling full telephone system features, including outbound caller ID, on your mobile device.

vivi™ Care Plan

  • vivi™ phones guaranteed for the life of the contract
  • 24/7 Free customer support
  • Quarterly Customer service calls
storm care

We give you more

storm basic

No need for multiple BT lines - run your complete office IP phone system via your existing network cabling infrastructure and internet connection

storm basic

Excellent system features such as auto attendant, music on hold, call transfer, voicemail to email, plus much more..

storm basic

Industry beating talk plans, from just £8.50 per month including free minutes

storm basic

Keep your existing telephone number, or choose a new local, national or freephone number

storm basic

No expensive equipment to purchase, all you need to purchase are phones and a recommended router

storm basic

No maintenance or support charges and vivi™ Phones guaranteed for the life of your contract

storm basic

Making changes to your phone system is free - no engineer vists required, simply make instant changes online or call us

storm basic

Call rates up to 94% lower than BT + choose a plan from a competitor network which are matched by our chameleon talk plans

storm basic

Keep track of your costs - live billing via the online portal allows you to check your call spend at any time

We want to hear from you

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storm guarantee

storm basic