We provide reliable, scalable call centre phone systems at an affordable price
Our phone systems are ideal for businesses who need to be able to expand quickly as your organisation evolves. The need for expensive on-site hardware is reduced and there is no maintenance charges to incur, making the process of purchasing a phone system for your call centre much more cost effective.
This does not mean however that you will suffer on quality – vivi's phone systems are robust and reliable and packed with a host of features to help run your call centre.
Skills Based Call Routing
Incoming calls can be routed to the correct department by the caller select which option most fits the purpose of the call. This ensures that the call is passed to the best department to deal with the enquiry
Call Queue Management
Incoming calls to the call centre will be placed into a call queue until an advisor is free to take the call. This ensures that calls will be retained and would never hit an engaged tone.
On Hold and Call Queue Advertising
Personalised marketing or information announcements can be added to a call queue or on hold music for callers to listen to. These messages can greatly improve how your company is perceived by customers, leads and partners and can also help your business communicate important information and stay focussed on your products, services or company history.
Personal and Group Voicemails
Voicemails can be left for individual staff or a department group depending on which option is best for your business
Supervisor Call Monitoring
Listen into live calls on the system – perfect for staff training or monitoring
Remote Call Takeover
Pick up calls made to other extensions by intercepting the call, regardless of location
Record all of your incoming and outgoing calls for training or industry compliance. Recordings can be listened to online, via your online system manager
Access your live billing information through the online system manager to keep track of call costs and outbound calls made on a per extension basis. You can also view, download and pay your invoices online.
No Licence Fees
You will not be restricted to the number of phones in one location – simple scale up or down as and when you need to
You will have your own online system manager where you can control your phone system online. Call Routing, Auto Attendant and complete system settings can be changed as and when you need to wherever you have internet access.
|Contract Length||12+ Months||12/24 Months||36 Months||12/24 Months||36 Months||36 Months|
|Price Per User||£5.00||£8.50||£8.50||£12.50||£12.50||£15.00|
|No of users||2+||2+||2+||3+||3+||5+|
|Free Minutes||Flat rate
0.9p to landlines
5.9p to mobiles
|200 to either landline or mobile||200 landline
|Unlimited landline and mobile|
|Geographic number||£2.50||£2.50||£2.50||£2.50||£2.50||1 free per user|
|Number porting||Keep your Number||Keep your Number||Keep your Number||Keep your Number||Keep your Number||Keep your Number|
|Freephone Number||Includes 0800 Number||Includes 0800 Number||Includes 0800 Number||Includes 0800 Number||Includes 0800 Number||Includes 0800 Number|
|Detailed activity reporting|
|Multi-level auto attendant|
|Call management system|
|Click to call - Outlook integration|
|Option to Bring your own Device|
vivi™ voip sim cards make your business communications simple.
Even the most basic mobile phone can now become a full telephone system extension, no software required, no wifi or data needed.
vivi™ provide Fixed-Mobile Convergence (FMC) by seamlessly blending your mobile phone service and IP telephones into one system, enabling full telephone system features, including outbound caller ID, on your mobile device.
No need for multiple BT lines - run your complete office IP phone system via your existing network cabling infrastructure and internet connection
Excellent system features such as auto attendant, music on hold, call transfer, voicemail to email, plus much more..
Industry beating talk plans, from just £8.50 per month including free minutes
Keep your existing telephone number, or choose a new local, national or freephone number
No expensive equipment to purchase, all you need to purchase are phones and a recommended router
No maintenance or support charges and vivi™ Phones guaranteed for the life of your contract
Making changes to your phone system is free - no engineer vists required, simply make instant changes online or call us
Call rates up to 94% lower than BT + choose a plan from a competitor network which are matched by our chameleon talk plans
Keep track of your costs - live billing via the online portal allows you to check your call spend at any time
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