Blog

Call Stats
11
01,17

Spotlight on Call Statistics

By Ruth
System features

Managing your calls more effectively is easy with access to your inbound and outbound call statistics. Inbound call statistics are very useful for tracking how well your advertising is working for you, as well as to see how busy you are and how many calls you may be missing. The call statistics page allows you…

Customer Portal
11
01,17

Introducing our new Online System Manager

By Ruth
System features

Our simple to use customer portal provides access to an essential range of enterprise level products and services designed to simplify the running of your communications.  Services available include the following-   System editor – change your telephone system setup in real time Live billing – view live calls made for each user Inbound call…

09
11,15

Spotlight on “Time of day call routing” feature

By Ruth
System features

  Time of day routing Time of Day Routing is one of the most widely requested VoIP features that we offer. Time of Day Routing makes it easy for businesses to manage different schedules because it routes your calls depending on predetermined criteria that you choose. Automatically open and close your system each day to…

01
05,15

Voip sim setup and pricing

By Alan
System features

Voip sim card setup and use guide The vivi® voip sim is a revolutionary new convergence technology that seamlessly blends your mobile phone service and voip telephone system. vivi® voip sim cards behave as extensions of your vivi® voip system, enabling services like call recording and remote call monitoring, and allowing free calls between the…

13
02,15

Call & Hunt Groups

By Alan
System features

Call Hunt Groups Call or hunt groups are a way simultaneously ringing groups of handsets. These hunt groups are usually separated into departments, such as SALES, ACCOUNTS etc.  The name of the hunt group label can be edited on the customer portal and can be displayed on a compatible vivi® handset screen when the handset…

13
02,15

Call Whisper

By Alan
System features

Call Whisper When diverting calls to mobile phones, how do you know whether the call is business or private? How does call whisper work? Call whisper gives an audio announcement to the call recipient before connecting the call.  This announcement can only be heard by the call recipient, not the caller.  Once the announcement has…

03
02,15

What is TIME BASED ROUTING?

By Alan
System features

What is TIME BASED ROUTING? Time based routing is for people who want to offer their customers a better out of hours service.  Do your phones just ring at night or go to voicemail?  Time Based Routing allows you to offer better and more efficient services to your customers, even when you are closed, and…

31
01,15

What is DIALLED NUMBER DISPLAY?

By Alan
System features

What is DIALLED NUMBER DISPLAY? Want to know which telephone number a customer called you on?  DIALLED NUMBER DISPLAY, also known as REVERSE CALLER ID, which allows you to see which telephone number a caller dialled. This feature is particularly useful for people who operate several businesses using multiple telephone numbers, and want to see…

29
01,15

How to tell which department a caller selected

By Alan
System features

How to tell which department a caller selected In this article we show you how to use our GROUP ID feature which allows you to see the name of the group/department or company that the caller has chosen when selecting an option. The Problem It's a common problem, you have a great sounding menu system…

29
01,15

How to take over a call from another phone (CALL STEAL)

By Alan
System features

In this article we show you how to remotely intercept a call that is ringing on another phone. The Problem A colleagues handset is ringing, and you need to take their call. This can be particularly useful when using BLF (Busy Lamp Field or Busy Lights) on your handset, and you see that someones phone…