Why use a menu system?

The auto attendant is often the first point of contact between you and your customers, welcoming visitors to your business.

Callers can be greeted with a friendly, helpful voice and then prompted through a series of options, connecting callers to a department, group or extension. Auto Attendants have caller ID and call waiting options, or can also provide an option to leave a voicemail if the caller would prefer not to wait.

All of these factors increase productivity, and give a professional impression of your business.

The service can also guide callers into announcements that play messages for information purposes – therefore, eliminating the need for the caller to speak to someone as they have received the information they needed (such as return addresses, postal addresses, or business opening hours).

The menu system also means that every call is handled and no caller will ever hear an engaged tone. Callers can be dealt with at any time of the day, as the auto attendant can be adjusted to operate differently when your business is out of hours.

An auto attendant can be as simple or complex as you require. vivi® pride ourselves in delivering the perfect phone system for your business, so please let us know what you would like and we will endeavour to meet your exact needs.