The clear & simple route to VoIP

Whether you are moving from a traditional phone system, setting up a new enterprise or migrating from an existing IP phone installation, we have the expertise and over 20 years experience to ensure a simple transition.

Using our highly reliable business telecoms network, there is no need for customers to invest in complex and expensive onsite hardware. Our services are all delivered from the cloud, and allow everything from handsets to system changes to be controlled from a simple to use web portal.
  • High quality cloud based phone system
  • Hand held service with total customer care and support
  • Preconfigured and set up to your requirements
  • No expensive installation costs involved
  • Unlimited outbound calls for just £15 per month
  • Online system manager for immediate system changes
  • Unlimited users & flexibility to grow
  • vivi™ care warranty for full life of contract - not just 12 months

Essential business features

  • Multi level Auto Attendants
  • Time Based call routing
  • Call queuing
  • Ring/Hunt groups
  • Free calls between extensions
  • Music on hold
  • Call Transfer
  • Call Whisper
  • Call forwarding
  • Call Conferencing
  • Follow me services
  • Voicemail to email
  • Outbound caller ID for each handset
  • Call barring
  • Remote call pick-up and takeover
  • Access to your phone system online
  • Online live billing information
  • Monthly billing
  • Free 24/7 Support and full warranty
  • Call recording
  • Group ID
  • Remote Call Monitoring
  • Custom Music on Hold
  • Marketing / Sales Announcements
  • Sim Card extensions
  • Click to call Outlook Integration

Flat Rate

Talk Lite

Talk Lite

Talk More

Talk More

Talk Unlimited

Contract Length 12+ Months 12/24 Months 36 Months 12/24 Months 36 Months 36 Months
Price Per User £5.00 £8.50 £8.50 £12.50 £12.50 £15.00
No of users 2+ 2+ 2+ 3+ 3+ 5+
Inbound Calls Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited
Free Minutes Flat rate

0.9p to landlines

5.9p to mobiles

200 to either landline or mobile 200 landline
&
200 mobile
1000 landline
&
1000 mobile
2000 landline
&
2000 mobile
Unlimited landline and mobile
Tech Support 24/7 24/7 24/7 24/7 24/7 24/7
Geographic number £2.50 £2.50 £2.50 £2.50 £2.50 1 free per user
Number porting Keep your Number Keep your Number Keep your Number Keep your Number Keep your Number Keep your Number
Freephone Number Includes 0800 Number Includes 0800 Number Includes 0800 Number Includes 0800 Number Includes 0800 Number Includes 0800 Number
Detailed activity reporting Yes Yes Yes Yes Yes Yes
Multi-level auto attendant Yes Yes Yes Yes Yes Yes
Call management system Yes Yes Yes Yes Yes Yes
Click to call - Outlook integration Yes Yes Yes Yes Yes Yes
Option to Bring your own Device Yes Yes Yes Yes Yes Yes

Microsoft Outlook Integration

Outlook Integration

vivi™ integrate with Microsoft Outlook, enabling you to ‘click to call’ on any of your contacts which saves you time and helps to automate your call handling processes.

Example of a 5 user system

  • Flat rate calls 0.9p to landline, 5.9p to mobile
  • 5x vivi™ Standard Handsets
  • Includes professional VoIP optimised router
  • Bring your existing number to vivi™ or choose a new number
  • Free 0800 Number
  • Complete System Setup including delivery
  • 36 Month Contract

Upfront Cost

£214.95

Monthly Cost

£37.50

vivi™ standard phone

Simple Setup

Small business

For a simple self-set up, we pre-configure the phone system prior to dispatch.

This means that all your have to do is either download our free softphone app or connect your new phones to an internet enabled network and the system will be up and running within a few minutes.

Enterprise

For a professional on-site installation we can arrange for one of our nationwide engineers to install your telephone system.

This can be done at a time that's right for you, ensuring minimal disruption to your business.

vivi™ Mobile

Take your phone system with you

vivi™ voip sim cards make your business communications simple.

Even the most basic mobile phone can now become a full telephone system extension, no software required, no wifi or data needed.

vivi™ provide Fixed-Mobile Convergence (FMC) by seamlessly blending your mobile phone service and IP telephones into one system, enabling full telephone system features, including outbound caller ID, on your mobile device.

vivi™ Care Plan

  • vivi™ phones guaranteed for the life of the contract
  • 24/7 Free customer support
  • Quarterly Customer service calls
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VoIP in Chester-le-Street

Businesses in Chester-le-Street are moving to VoIP

VoIP is part of the new generation of communications networks. Hosted VoIP networks give you a wide range of products and services that are designed to improve your business communications and professionalism, and also save you money.

Why use VoIP?

VoIP is fast becoming the communications choice for businesses based in Chester-le-Street. This is because of the cost savings achieved (up to 95% cheaper than BT) and the array of services that VoIP can deliver to your business to help improve call handling.

vivi™ are up to 95% cheaper than BT

When looking for a trusted VoIP communications provider, businesses in Durham choose vivi™. One of the reasons that businesses choose vivi™ is because our call rates are up to 95% cheaper than BT, as well as delivering a fully featured service across a highly reliable business VoIP network.

Say goodbye to expensive BT telephone lines

vivi™ virtual VoIP phone lines replace your traditional BT telephone lines. Traditional telephone lines are only capable of handling 1 call at a time, but vivi™ virtual VoIP telephone lines can handle multiple calls at once - See our article on BT lines vs virtual phone lines.

Superfast Fibre Broadband

With more and more businesses in Durham connecting to Superfast broadband, the adoption of hosted VoIP, or cloud based communications is the obvious choice for small to medium sized businesses. Superfast fibre broadband gives you more speed, which means more space to carry things like your telephone calls as well as video and computer applications, all at the same time without any loss in quality.

Business VoIP specialist

Business VoIP specialist

When it comes to making the change from BT landlines to VoIP, then speak to the experts. “Business owners in Chester-le-Street and Durham are taking advantage of the wide range of cost saving and benefits found by dealing directly with a VoIP network like vivi™. Dealing direct with vivi™ means that you are working with the experts who only deal with business customers, and offer an unmatched levels of after sales service and support.” says MD Alan Thorpe-Downey.

Installation

Fully installed or self install? If your business requires a professionally installed telephone system then vivi™ have installation engineers that cover Durham. Please call vivi™ on NUMBER for a full quotation. If you would prefer the self installation route then please read our article on why many self installed VoIP systems often fail which can help guide you around some of the pitfalls of self installation, and tells you about some of the questions that a good quality VoIP provide should be asking before selling a VoIP system. Many businesses in Durham choose vivi™ wifi VoIP phones when self installing your telephone system. Wifi VoIP phones are simple to install and avoid the typical issues associated with VoIP installation.

Pay Monthly

Simple monthly Direct Debit - vivi™ are not a pre-pay service, so you don't have to purchase top ups. We send invoices every month and you can pay via direct debit straight from your bank account, giving you up to 45 days credit.

Keep your current number

When you move your business to VoIP, vivi™ can ‘port’ your existing business telephone numbers to the cloud. Moving your numbers to the cloud allows you to use your number anywhere you have a vivi™ VoIP phone connected.

We give you more

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No need for multiple BT lines - run your complete office IP phone system via your existing network cabling infrastructure and internet connection

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Excellent system features such as auto attendant, music on hold, call transfer, voicemail to email, plus much more..

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Industry beating talk plans, from just £8.50 per month including free minutes

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Keep your existing telephone number, or choose a new local, national or freephone number

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No expensive equipment to purchase, all you need to purchase are phones and a recommended router

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No maintenance or support charges and Vivi Phones are guaranteed for the life of your contract

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Making changes to your phone system is free - no engineer vists required, simply make instant changes online or call us

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Call rates up to 94% lower than BT + choose a plan from a competitor network which are matched by our chameleon talk plans

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Keep track of your costs - live billing via the online portal allows you to check your call spend at any time

We want to hear from you

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