Call Statistics

Call Statistics

View all inbound and outbound call statistics to monitor advertising campaigns and manage sales staff.

Features

  • View all inbound calls by incoming telephone number
  • Identify which marketing campaigns are successful by using advertising tracking numbers
  • Help to identify your busiest days, weeks, and months
  • Ensure you have enough staff available to answer your calls at busy times
  • View outbound calls per extension via number type - eg how many calls to local or mobile numbers.
  • Measurement of staff productivity
  • User friendly graphs to see usage

Understanding call statistics

Managing your calls more effectively becomes easy with access to your inbound and outbound call statistics.

Inbound call statistics are very useful for tracking how well your advertising is working for you, as well as to see how busy you are and how many calls you may be missing.

The call statistics page allows you to view incoming calls per telephone number and outbound calls per extension number. These can be broken down into days, weeks and monthly views and includes total calls and unanswered calls.

The information is displayed as line graphs to enable quick and simple understanding of the data.

Advertising Tracking Numbers

Many businesses advertise their products or services in all kinds of ways. By using a different telephone number in each advert, you can see from your online call statistics, which adverts are receiving the most calls.

You can add a new geographic phone number for just £2.50 per month and 0844 numbers are completely free - you could save you hundreds of pounds in advertisements that don’t bring in the results. The money that you save can then be used to expand on your successful advertisements/areas that are successful for you.

Inbound Call Statistics Reports

Call statistics reports can be generated for all numbers or a selection of specified numbers. The date range can be set either by selecting from and to dates from the calendar or by using the pre-set start and end dates, such as today, this week or this month. This report generates a list of calls for the selected from and to dates and displays the number of calls received per day. It also shows total number of calls per incoming number, and any unanswered calls.

Outbound Call Statistics Reports

Outbound call statistics reports can be generated for all extensions on your phone system. This includes voip phones, softphones and vivi sim cards. The date range can be set by selecting from and to dates from the calendar or by using the preset start and end dates, such as today or this week. This report generates a list of calls made for the selected dates and displays the number of outbound calls made per day to the specified extension number/s. It also shows the total number of calls per extension, the number type and average call duration.