Call Recording

Call Recording

Manage all of your incoming and outbound recorded calls

Features

  • Download all recordings on your system
  • Search for call recordings via telephone number
  • Delete recordings as and when you need to
  • Set up auto download to free up space

Why record your phone calls?

vivi™ customers can opt for a service that records their outbound and inbound calls. This is essential for businesses that need to record calls for legal or compliance reasons.The FSA has issued guidelines which state that all calls where money is transacted must be recorded – but call recording can be beneficial to many other companies and organisations.

  • Provide evidence of a business transaction
  • Ensure that a business complies with regulatory procedures
  • Ensure that quality standards or targets are being met
  • Staff performance monitoring
  • Campaign and promotion evaluation
  • Training support
  • Improve customer services
  • Prevent or detect crime and to investigate the unauthorised use of a telecom system
  • Secure the effective operation of the telecom system